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Shockwave Treatment Therapy FAQs
in Ottawa & Kitchener - Waterloo

FocusWave Clinic in Ottawa and Kitchener, Ontario provides focused shockwave treatment to alleviate orthopedic pain, erectile dysfunction, Peyronie’s disease, and chronic pelvic pain. Our knowledgeable and experienced team of professionals utilizes the latest technology to ensure the very best care. We understand that you may have questions about the treatment process, recovery, and the types of diseases and injuries we treat. You can browse our list of frequently asked questions to learn more about the services we offer and the technology provided. As always, if you have any other questions, we’re more than happy to assist you. Our goal is to give you the best information to make the right decisions about your health.

About Shockwave Therapy

Shockwave therapy is a non-invasive treatment option that uses focused shockwaves to stimulate the body’s natural healing process by promoting neovascularization – the formation of new blood vessels. Clearing blocked blood vessels, the removal of calcifications, plaque and scar tissue, and improving circulation are the key results of successful treatment. The process was initially used to perform lithotripsy to break up kidney stones without surgery.

You may see many different terms used for shockwave therapy, including ESWT (Extracorporeal Shockwave Therapy), acoustic wave therapy, radial shockwave therapy, and focused/linear shockwave therapy (F-SW). However, not all shockwave therapies are the same. Only focused shockwave therapy devices are approved to be used by the regulatory body for treating sexual health conditions. Focused shockwave treatment provides a targeted treatment that reaches the cellular level of your condition.

There are various benefits to choosing focused shockwave treatment over other types of shockwave treatment options. Focused shockwave treatment is a non-invasive, painless procedure that doesn’t require any numbing creams. Most of our patients can return to their daily activities once they are through with the treatment. Some additional benefits include:

  • No Pain
  • No Invasive Surgery
  • No Anesthetic
  • No Risk of Infection
  • No Scars
  • No Pills or Drugs
  • No Downtime
  • 80-90% Efficiency
At FocusWave Clinic, we use the Storz Medical DUOLITH SD1. This machine was made in Switzerland by the pioneers of the modality and is considered the industry standard. We’re the only clinic in the area with this type of machine. So, when we say you can’t find treatment like this anywhere else, we mean it. Our device produces shockwaves that travel 1,500 meters per second through a wand that is gently pressed along the affected area.
Yes! Focused shockwave therapy doesn’t rely on scalpels or other surgical methods. Instead, we use focused shockwaves to penetrate to the cellular level of the body. Focused shockwave therapy allows for no recovery time, scarring, and no need for post-procedure pain medication.
Yes! Even if you’ve tried other types of shockwave therapy with no success, focused shockwave therapy is highly effective (70-95% depending on the treatment and severity). Our team of experienced clinicians will customize a treatment plan that is right for your needs. For more information about the success of our shockwave treatment therapies, visit our evidence page.

Focused shockwave therapy has many medical applications. It can be used to improve sexual wellness in both Men (Erectile Dysfunction, Peyronie’s Disease, Chronic Pelvic Pain Syndrome, Urinary Incontinence) and women (dyspareunia, vulvodynia, low libido, dryness).  It can also be used to treat dozens of chronic orthopaedic pains (plantar fasciitis, calcific shoulder tendinopathy, Morton’s Neuroma, Osteoarthritis). At FocusWave Clinic, we specialize in focused shockwave therapy.

During Your Treatment

No, you don’t need to bring anything to your appointment. We simply ask that you come to the clinic prepared and as hygienically as possible to be able to start your appointment on time.

No, focused shockwave therapy is a painless experience for most of our patients. The process may feel strange or even a bit uncomfortable. However, pain is exceptionally rare. In some cases, depending on your skin sensitivity, there may be some redness that lasts for less than 24 hours.
Depending on the treatment you’ve recommended, you’ll be in and out of the office within 20 to 25 minutes. Focused shockwave therapy is extremely convenient for your busy day. You can expect to get back to your day-to-day routine immediately after your treatment.

After Your Treatment


After Your Treatment

Yes! After your treatment, you should be able to return to your daily activities immediately. Focused shockwave treatment is a non-invasive option, ensuring no downtime after each treatment session.

Each patient reacts differently to their treatment. Some patients will notice an immediate improvement. However, it often requires a few sessions to see any measurable results. Most patients see a marked improvement in their condition following the completed series of treatments and the 90 day healing period that follows the course. Unfortunately, for about 25% of patients, they won’t see any improvement after the first course.  About 50% of those patients who don’t respond in the first course do respond positively, however, to a second course. That said – there are no guarantees focused shockwave therapy will work for you. This is why the consultation process is important.  Book your Consult Today!

Yes! In fact, we encourage you to engage in safe sexual activities after each treatment.


FocusWave Clinic is a private clinic, and we do not accept any forms of insurance at this time. However, we understand that our clients need and deserve focused shockwave therapy treatment to alleviate chronic pain and ED, which is why we’ve partnered with Credit Medical. Credit Medical is a convenient and affordable way for patients can finance their treatments. View our financing page to qualify.

In addition to Credit Medical, we accept cash, debit or major credit cards, or cheques. After your initial consultation, you may submit full payment or a deposit covering your first three treatments if you qualify for focused shockwave therapy. The balance will be required at the start of the fourth treatment.

Each patient is unique and may require a different number of treatments and shocks per session to see the results they expect. The cost per treatment course can range from $1,000-$3,000.  During your consultation, our clinician will discuss the specifics of your treatment options.

Last Updated: Nov 8th, 2013

This privacy policy (the “Policy”) is intended to inform you of the types of information FocusWave Clinic (“we” or “us”) collects, as well as our policies and practices regarding the collection, use, and disclosure of that information through the web pages at (the “Site”).

Please read this Policy carefully, because by using the Site, you are acknowledging that you understand and agree to the terms of this Policy, and consent to the manner in which we may collect, use and disclose the foregoing information. If you do not agree to the terms of this Policy, please do not use the Site.

We reserve the right to change the provisions of this Policy at any time. We will alert you that changes have been made by indicating on the Policy the date it was updated. We encourage you to review this Policy from time to time to make sure that you understand how any Personal Information you provide will be used. Your continued use of the Site following the posting of changes to these terms will mean you accept those changes.

This Policy applies solely to information collected by the Site. It will notify you of the following:

What Information Do We Collect?

How Do We Use Your Information?

Do We Share Your Information?

Your Privacy Rights — Access to and Control Over Information

How to Opt-Out of Targeted Advertising

Does This Policy Apply to Other Websites Linked To Or From the Site?

Do We Collect Information From Children Under the Age of 13?

What Steps Do We Take To Protect Your Information?

What Information Do We Collect?

Personal Information You Provide to Us – We only have access to and collect personal information (such as your name, date of birth, social security number, credit card number, mailing or billing address, telephone number, or email address, and email preferences (collectively, “Personal Information”)) that you voluntarily give us via email or other direct contact from you. We will not sell or rent your Personal Information to anyone. We are the sole owners of the Personal Information collected on this Site.
Information Collected by Automated Means – Whenever you use the Site, we, as well as any of our third-party advertisers and/or service providers, may use a variety of technologies that automatically collect information about how the Site is accessed and used (“Usage Information”). Usage Information may include, in part, browser type, operating system, the page served, the time, how many users visited the Site, and the website you visited immediately before the Site. This statistical data provides us with information about the use of the Site, such as how many visitors visit a specific page on the Site, how long they stay on that page, and which hyperlinks, if any, they “click” on. Usage Information helps us to keep the Site fresh and interesting to our visitors and to tailor content to a visitor’s interests. Usage Information is generally non-identifying, but if we associate it with you as a specific and identifiable person, we treat it as Personal Information.
Device Identifiers – In the course of collecting Usage Information we may also collect your IP address, MAC Address or other unique identifier (each a “Device Identifier”) for the computer, mobile device, Wi-Fi card, or other technology (collectively, “Device”) you use to access the Site. A Device Identifier is a number that is automatically assigned to your Device when you access a web site or its servers. Our computers identify your Device by its Device Identifier. When you visit the Sites, we may view your Device Identifier. We use this information to identify repeat visitors to our Site. We also may use this information to send you targeted advertisements and to enhance the Site. We may associate your Device Identifier with your Personal Information.
The technologies used on the Site, including Device Identifiers, to collect Usage Information may include, without limitation:

Cookies – Cookies are data files placed on a Device when it is used to visit the Site. We may use cookies to collect and store certain information about you. We may use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your computer until you delete them).
Web Beacons – We may also include web beacons (also known as web bugs, Internet tags, pixel tags, tracking pixels and clear GIFs) with the content and ads that we deliver to you, which we will use to collect information regarding your interaction with our content and ads. A web beacon is a transparent graphic image placed on a web page or in an email, which indicates that a page or email has been viewed or that an email has been forwarded. In addition, a web beacon allows third parties to obtain information such as the IP address of the computer that downloaded the page on which the beacon appears, the URL of the page on which the beacon appears, the time the page containing the beacon was viewed, the type of browser used to view the page, and the information in cookies set by the third party. A web beacon may also tell your browser to get content from another server.
Cookies and web beacons (together, “Site Cookies”) may enable us to track and target the interests of our users to enhance the experience on our Site, track user actions/behavior on our Site and track the effectiveness of ads.


We also work with a company called ReachLocal, which assists us in advertising our products and/or services. One of the products that we may purchase from ReachLocal is a retargeting product, which enables ReachLocal to show you advertisements for our Site when you visit other sites in the ReachLocal network or in third-party networks. ReachLocal is able to do this through the use of cookies that are provided by ReachLocal through its third-party partners (“Advertising Cookies”). The sole use of the Advertising Cookies is to show you advertisements for our Site; they are not being used to target you in any other way. Moreover, ReachLocal does not link or otherwise connect the information in the Advertising Cookies to any Personal Information that you may have provided.

Please note that ReachLocal retains the ability to access all information that is retained in the ReachLocal Platform for purposes of quality assurance and campaign assessment.

If you have any questions regarding ReachLocal and/or the Advertising Cookies, you are encouraged to contact ReachLocal at


We use two products to analyze activity on our site. We use ReachLocal’s tracking technology and/or Google Analytics to understand how users use our site so as to enhance the user experience on our Site. If you wish to opt-out of ReachLocal’s tracking technologies, go to, and if you wish to opt-out of Google Analytics, go to

How Do We Use Your Information?

We will use your information to respond to you regarding the reason you contacted us. We will also use your information as follows:

Registration – A user may need to first complete a registration form in order to use the Site. During registration, a user is required to give certain information (such as name and email address). This information is used to contact you about the products/services on our Site in which you have expressed interest. At your option, you may also provide demographic information (such as gender or age) about yourself, but it is not required.
Orders – We may request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we will use this contact information to contact you.
Surveys and contests – From time-to-time, our Site may request information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this Site.
Customer Service – Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this Policy.
Chat – Our Site may use chat functionality to enable direct communication with you through our Site. We will primarily use such information to assess your needs and to gain your contact information so that we may contact you to further discuss our products and/or services.

Do We Share Your Information?

We will not trade, rent, share or sell your Personal Information to third parties, unless you ask or authorize us to do so.

Unless you ask or provide your consent to do so, we will not share your Personal Information with any third party outside of our organization, other than with our service providers, including as necessary to fulfill your request, e.g. to ship an order. Only employees who need the Personal Information to perform a specific job (for example, billing or customer service) are granted access to Personal Information. The computers/servers in which we store Personal Information are kept in a secure environment.

We may share aggregated demographic information with our partners and advertisers. This is not linked to any Personal Information that can identify any individual person.

We will disclose Personal Information when we believe in good faith that such disclosures (a) are required by law, including, for example, to comply with a court order or subpoena, or (b) will help to: enforce our policies; enforce contest, sweepstakes, promotions, and/or game rules; protect your safety or security, including the safety and security of property that belongs to you; and/or, protect the safety and security of our Site or third parties. In addition, if FocusWave Clinic or all of its assets are acquired, all of the data collected by us through the Site and through other means and services provided by us would be among the transferred assets.

Your Privacy Rights — Access to and Control Over Information

We offer you choices regarding the collection, use, and sharing of your Personal Information. If you receive promotional communications from us, you may indicate a preference to stop receiving further promotional communications from us and you will have the opportunity to “opt-out” by following the unsubscribe instructions provided in the promotional email you receive or by contacting us directly at the email address or phone number given on our Site. We do not charge for this service, and your opt-out request will be processed within 30 days of the date on which we receive it.

You can do the following at any time by contacting us via the email address or phone number given on our Site:

See what data we have about you, if any.
Change/correct any data we have about you.
Have us delete any data we have about you.
Notify us if you do not want us to share your Personal Information for marketing and promotional purposes.

How to Opt-Out of Targeted Advertising

You can set most web browsers to notify you if you receive a cookie, or you may choose to block cookies, though either of those actions may affect the use of our Site. If you prefer to not receive targeted advertising, you can opt out of some network advertising programs that use your information. To do so please visit the Digital Advertising Alliance (DAA) Opt-Out Page: Please note that even if you choose to remove your information (via opting out), you will still see advertisements while you are browsing online. However the advertisements you see may be less relevant to you and your interests. Additionally, many network advertising programs allow you to view and manage the interest categories they have compiled from your online browsing activities. These interest categories help determine the types of targeted advertisements you may receive. The DAA Opt-Out Page provides a tool that identifies its member companies that have cookies on your browser and provides links to those companies’ pages where you can opt-out of receiving targeted advertisements from companies.

While the Site does not currently respond to ‘Do Not Track’ signals submitted by your browser, you can opt out of any of the Advertising Cookies at any time by simply visiting to adjust your preferences on placement of Advertising Cookies currently used in connection with ReachLocal’s remarketing product. You can also find out more about your ‘Do Not Track’ options by visiting

Does This Policy Apply to Other Websites Linked To Or From the Site?

The Site may contain links to other websites. Any Personal Information you provide on linked pages or sites is provided directly to that third party and is subject to that third party’s privacy policy. This Policy does not apply to such linked sites, and we are not responsible for the content or privacy and security practices and policies of these websites or any other sites that are linked to or from the Site. We encourage you to learn about their privacy and security practices and policies before providing them with Personal Information.

Do We Collect Information From Children Under the Age of 13?

The Site is not intended for use by children under the age of 13, and FocusWave Clinic does not knowingly collect or use any Personal Information from such children. If we become aware that we have unknowingly collected Personal Information from a child under the age of 13, we will make commercially reasonable efforts to delete such Personal Information from our database.

What Steps Do We Take To Protect Your Information?

We take measures designed to protect your Personal Information in an effort to prevent loss, misuse, and unauthorized access, disclosure, alteration, and destruction. We provide physical, electronic, and procedural safeguards to protect Personal Information we process and maintain. Please be aware, however, that despite our efforts, no security measures are perfect or impenetrable and no method of data transmission can be guaranteed against any interception or other type of misuse. To protect the confidentiality of Personal Information maintained in your account, you must keep your password confidential and not disclose it to any other person. You are responsible for all uses of the Site by any person using your password. Please advise us immediately if you believe your password has been misused.


This Policy and the privacy practices of FocusWave Clinic will be subject exclusively to the laws of the Province of Ontario in Canada. FocusWave Clinic makes no representation that this Policy and our practices comply with the laws of any other country or jurisdiction. Users of the Site who reside outside of Canada do so on their own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable. If you reside outside of Canada, by using the Site, you consent to the transfer, processing and use of your information outside your country.


If you have any questions about this Policy, please contact us at 2249 Carling Ave, Suite 201, Ottawa, ON K2B 7E9, or call us at 613-422-9283.